This Canada Privacy Policy (“Privacy Policy”) describes the types of information Rental Beast gathers from Canadian users of the Rental Beast Website at www.RentalBeast.com and the Rental Beast software platform (the “Platform”), the Rental Beast mobile application, and any other websites operated by RentalBeast, Inc. (“Rental Beast,” “we,” or “us”), including the information provided by users that access the Platform as installed on the sites of our third-party partners. It also describes how we use that information.
This Canada Privacy Policy is incorporated as part of the Rental Beast Terms of Use. Please read this Canada Privacy Policy and our Terms of Use carefully before using our Services, as defined below.
Our goal in this Privacy Policy is to be transparent about the data we collect, why we collect it, and how we use it, in order to connect renters seeking new homes, landlords, and real estate brokers, efficiently and effectively. Rental Beast is the owner and operator of www.RentalBeast.com (the “Website”), the Platform and the Rental Beast mobile applications and/or websites, including without limitation rental listing advertising, rental application, tenant screening, and related services, features, or offerings made available through the Platform, Website, or Rental Beast mobile application (collectively, the “Services”), which are intended to supply various services as more fully described on the Website to you, a user of the Services (“you” or “User”).
We collect, use, and disclose your Personal Information as described in this Privacy Policy with your consent. In limited circumstances, we may be required to disclose your Personal Information without your consent, such as to comply with a court order, subpoena, or other governmental order, as described below.
Consent may be express or implied. Where you voluntarily provide us with Personal Information after agreeing to the terms of this Privacy Policy, we will interpret this as your express consent to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. If we need to use your Personal Information for a new purpose, we will first obtain your consent.
You can withdraw your consent at any time, subject to some limitations, as described in this Privacy Policy.
This Privacy Policy addresses:
This Privacy Policy applies to all Canadian residents who use our Services, but sometimes we direct parts of it toward the following particular groups of Users.
Users: “Users” are everyone who uses our Services, including but not limited to Renters, REPs, and members of the general public.
Renters: “Renters” are Users who use the Services for the purpose of finding residential rental properties.
Real Estate Professionals: “Real Estate Professionals” or “REPs” are Users who have created accounts (free or paid) or otherwise partner with us to list properties available for rent, participate in our advertising services, and participate in other Services that we direct toward the professional real estate community. REPs include landlords, agents, mortgage professionals and subscribers (described further below). We send leads to REPs on Renters’ behalf, as described in this Privacy Policy.
When you use the Service, we may collect information that can be used to identify you, personally (“Personal Information”), such as your name, email address, or phone number. We also collect non-personal information about your usage of the Website or Services which cannot be used to identify you, personally (“Log Data”). We collect Personal Information and Log Data from Users, Renters, and REPs, as identified below. Please note that you may fall into more than one category. For example, Renters and REPs are types of Users, and thus all notices applicable to Users will also apply to Renters and REPs.
Information We Collect From All Users of Our Service:
We collect the following types of information from all Users:
Like many online services, we use technologies like session and persistent cookies, web beacons (tiny image files on web pages that communicate information about the page viewer to the beacon owner), log data, and third-party analytics services to collect and analyze Log Data about all Users of our Services. This includes information like Users’ search preferences, interaction with ads on our Website, and location.
Log Data: Our servers automatically record information Log Data created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our Websites, sign into our Platform, or interact with our email notifications. We use Log Data to provide our Services and to measure, customize, market and improve them.
Cookies/Similar Technologies: We may automatically collect certain information when you use the Website or Services through cookies and other technology. Please see the section below titled Cookies and Other Tracking Technologies for more information.
Information We Collect When You Use the Rental Beast Mobile Application: When you use the Rental Beast mobile application, we may collect Log Data specific to your mobile device (“Mobile Log Data”), like your mobile device model, your operating system, your device ID, whether you are logged in or not, and information about how you use our app and mobile site, such as what properties you are viewing and whom you contact through the app. We use this information in order to analyze how mobile Users interact with our Website and Services so we can improve our Services and the ads we show you. This information is stored with your Rental Beast account, if you have one.
Information We Collect From Surveys: From time-to-time our Website may request Personal Information from Users via surveys. Participation in these surveys is completely voluntary and the User therefore has a choice whether or not to disclose this information. The requested Personal Information typically includes contact information (such as name and shipping address), and demographic information (such as postal code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Website and/or the Services and may be shared with the same types of service providers described in the Summary above.
Information You Voluntarily Provide to Us: We use information you voluntarily provide to us, including any Personal Information, such as any requests, feedback, ideas, or suggestions, to improve our Services, respond to your request, market our Services, advertise new products or features, or any other purpose not inconsistent with this Privacy Policy.
Information From Communications: When you send email or other communications to Rental Beast, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. When you send and receive SMS messages to or from one of our Services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may compile and use this information to analyze market and user trends and usage of our Services. We may use your email address to communicate with you about our Services.
Information We Collect When You Use the Services: When you use the Rental Beast software-as-a-service Platform, we may collect Personal Information such as your username or e-mail address, password, whether you are logged in or not, and information you enter into the Services. We use this information to provide the specific Services you requested, operate the Services, fulfill your order, analyze how Users use the Services so we can improve performance, to compile reports and other data analytics, and to deliver content or features based on the information we have about you, including targeted advertising. We may use your contact information to send you transactional or promotional emails, telephone calls, text messages, or short message service (SMS) messages. You can opt-out as described in the Withdrawing Consent section of this Privacy Policy.
Location Data: If you provide location information (like a postal code, street address, or even just a city) during the registration process or at any other time via your account settings, we will store that information and associate it with your account.
If you use our mobile Website or app, we will collect location data directly from your device automatically if your device allows us to do so. In some circumstances, you may have to opt into sharing your location data with us. Additionally, your mobile device may provide you with choices about how and whether location data is shared with us.
We may use and store information about your location to provide localized features, to analyze our Services with the help of third-party analytics services, to provide you with relevant advertising and marketing materials, and otherwise to improve and customize our Services.
User Payment Information: When Users access the Services, they may provide payment information (such as credit card number and expiration date or bank account information for ACH payment facilitation). This information is used for one-time and recurring billing purposes according to the type of Services ordered and the terms of payment, and to fulfill Users’ orders. Payment information is stored in encrypted format, as more fully detailed in the “Security” section below and is used only to send to our payment processors, for the purposes of collecting payment for Services rendered or to be rendered. We currently use the following payment gateway providers:
Registration: When using our Services, you have the option to create an account or register using Facebook, LinkedIn, or other third-party identification tools. If you choose to create an account, we ask you to provide us with some limited Personal Information like your name, email address, phone number, username, and password; if you join via a third-party tool, we will ask you to provide us with some limited Personal Information like your name, email address, phone number, and your account information for the third-party tool. If your browser permits the use of cookies, we will collect and store additional information using persistent cookies, as described below, and associate it with your account even if you are logged out. We use Personal Information to manage your account, make the Services available to you, provide you notices about your transactions with Rental Beast, send you information about our Services, and respond to requests or communications from you.
Information You Enter into the Services: We collect any information you provide when using the Services, including but not limited to any property search parameters you enter, screening questions you answer, such as your income level or rental history, rental application information, financial information, feedback, REP reviews, or comments. Some of this information, on its own, may not contain any Personal Information but will be combined and stored with other Personal Information you have provided. We use this information to provide the Services and/or the specific features you requested and connect you with third parties who provide the services you requested.
Additional Information About You that We Obtain from Third Parties: We may sometimes obtain Personal Information about you from third parties and use it to help us provide you with the Services you want, and to help our agents and affiliates serve you better. For example, our affiliates may help us provide predictions of your income range and how likely you may be to rent or purchase property. We may also receive Personal Information about you from our Service Providers, such as our payment processor if you complete a transaction, or from REPs. We will combine this information with the Personal Information about you we already retain. If you wish to make changes to your Personal Information that we received from a third party, you must contact that third party.
Registration: If you create a REP account with us, whether as a landlord, agent, or subscriber, we will ask you to provide certain Personal Information in order to set up your account. We ask all REPs to provide a name, a company (if available), a phone number, and an email address. We also ask agents to provide a real estate license number and additional information related to their business background. If you create a paid REP account and become a subscriber, we require you to submit all of the information required from landlords and agents as well as a description of your campaign. We will also collect financial data like credit card information and billing addresses from you, information about your Rental Beast purchases and transactions, and information about how you use the Services. If you are a subscriber, a Rental Beast representative may call you to verify your information. We use Personal Information to manage your account, make the Services available to you, provide you notices about your transactions with Rental Beast, send you information about our Services, and respond to requests or communications from you.
Information You Enter into the Service: We collect any information you provide when using the Service, including but not limited to any rental property details you enter. This information, on its own, may not contain any Personal Information, but will be combined and stored with other Personal Information you have provided.
Additional Information About You that We Obtain from Third Parties: We may sometimes obtain Personal Information about you from third parties and use it to confirm your eligibility to us the Services and provide you with the Services. For example, if you are a real estate agent, we may collect Personal Information about you from your brokerage, any multiple listing service to which you subscribe, or other third parties. We will combine this information with the Personal Information about you we already retain. If you wish to make changes to your Personal Information that we received from a third party, you must contact that third party.
Cookies are small text files that are stored on your device by a website or application (“Cookies”). Cookies transmit information about your device and your interaction with the Website, mobile application, and Services.
Most browsers or mobile devices allow the user to control Cookie settings. Some Cookies are essential to the performance of the Services and cannot be disabled. However, you can configure your browser settings to reject or disable non-essential Cookies. Please note that if you disable Cookies, some features of the Services may not operate as intended.
We use the following types of Cookies:
We may also use web beacons in the Services or in emails we send to you. Web beacons, also known as clear gifs or pixel tags, are clear image files that track User interaction with the Services or emails we send to generate and compile statistics, improve content, and monitor usage. Web beacons do not store data on your computer or device and do not collect Personal Information.
Rental Beast may disclose your Personal Information to third parties in the limited situations described below. We do not sell your Personal Information.
Information of All Users:
Information of all Users may be shared with:
Marketing Affiliates: If you use SMS features of the Service, we may share information about your use of those features with our marketing affiliates in aggregated, anonymized form. We do not share information about identifiable individual Users derived from SMS communications with marketing affiliates or use this information to send marketing messages to individual Users.
Referrals: If you choose to use our referral service to tell a friend about our Services, we will ask you for your friend’s name and email address. We will automatically send your friend emails inviting him or her to use the Services. Rental Beast stores this information for the sole purpose of sending these emails. Your friend may contact us at info@RentalBeast.com to request that we remove this information from our database.
Social Networks: When you use any social sharing function to share our products and Services, your sharing activity will be processed through a third party social network’s site or service. These third parties’ privacy policies, not ours, govern the collection and use of the information collected on those sites.
Users: If you use our user-generated content services, like posting a question, answer, or blog on the Website, or if you advertise a rental property on the Rental Beast Platform and include your contact information, you should be aware that any Personal Information you submit can be read, collected, or used by other Users and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.
Service Providers: If you have provided us with Personal Information, we share your Personal Information with third parties that provide Services to Rental Beast, including without limitation our payment processor, email distributor, analytics provider, and database manager. We only provide the information needed for the third-party to carry out their duty to us. For our mobile products, we may use third-party service providers to help us collect your feedback and impressions and to analyze your Mobile Log Data and location data, so that we can improve and localize our Services, show you relevant advertisements, and study the way our mobile Users interact with our Websites and Services.
Government or Legal Authorities: We may disclose Personal Information when we believe that doing so is appropriate to comply with a legitimate law, regulation, or legal request; to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect the safety of our Users; to address fraud, security, or technical issues; to defend against legal claims; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
Acquiring or Merging Companies: In the event we merge with another company or sell our assets to a third-party, we may be required to disclose your Personal Information as a part of that sale or merger pursuant to an agreement which contains reasonable confidentiality obligations.
Website Third-Party Ad Services: We use third-party ad services to deliver ads to you on our Services. These third-party ad servers may collect and use Log Data about your visits to our Services in order to present advertisements that may be of interest to you. If you would like more information about this practice or to opt out of having this information used by third-party ad servers to provide targeted ads on our Websites, please visit http://www.networkadvertising.org/choices.
Other Parties, With Your Consent: If you specifically direct us to share your Personal Information with a third-party, we will do so with your consent.
Information of Renters:
In addition to the disclosures described in the “Information of All Users” section above, information of Renters may also be shared with:
REPs: When you express an interest in a rental property or submit an application, we may share Personal Information that you share with us and information about your use of our Services with third parties with whom we are affiliated including, but not limited to, real estate professionals or mortgage lenders. This may include, for example, data Renters input such as rental search criteria, rental application data, or inquiries about a particular property. If such third party wants to contact you based on the Rental Beast pages you visited, we may provide the data you input to such third party along with your Personal Information.
Credit Reporting Agencies: When you submit an application and consent to a credit report, we may share Personal Information from your application with credit bureaus or credit reporting agencies in order to utilize their background check or credit check services, in accordance with the Fair Credit Reporting Act.
Information of REPs:
In addition to the disclosures described in the “Information of All Users” section above, information of REPs may also be shared with:
Renters: When a Renter expresses an interest in a property you have listed in the Services, we will provide the Renter with your Personal Information for the purposes of inquiring about the rental property or submitting a rental application.
REPs may publish testimonials from their clients or customers on their Rental Beast account, which may include your Personal Information. Rental Beast does not monitor or control testimonials, nor does Rental Beast collect Personal Information from any testimonial. To make changes to or delete your Personal Information contained in a testimonial, contact the owner of the Rental Beast account where the testimonial is published.
Rental Beast processes Personal Information on our servers in the United States of America. Please be aware that any information you provide to us will be transferred out of Canada to the United States, and stored on servers located in the United States and elsewhere, where the data protection laws may not be as comprehensive as Canadian privacy and data protection laws. By using the Services and providing us with your Personal Information, you consent to our collection, transfer, storage, and continued use of your Personal Information in the United States in accordance with this Privacy Policy.
Accessing Your Personal Information: You may request access to the Personal Information we hold about you by emailing us at info@RentalBeast.com or by sending a request via postal mail to our Privacy Officer using the contact information at the bottom of this Privacy Policy.
Correcting Your Personal Information: If your Personal Information changes, you may correct or update your Personal Information by logging into your account or by emailing our Customer Support at info@RentalBeast.com or by sending a request via postal mail to our Privacy Officer using the contact information at the bottom of this Privacy Policy.
Withdrawing Consent: You can withdraw your consent to our collection, use, and disclosure of your Personal Information at any time, subject to certain limitations. Please note that if you withdraw consent for some uses, we may not be able to provide you with certain products, features, or services. You can also control whether you receive commercial emails from Rental Beast by following the unsubscribe instructions at the end of each email we send. You may also opt-out of receiving phone calls, SMS messages, or email by sending an email to info@RentalBeast.com or as otherwise described in the call, SMS message, or email. Please note that you may not be able to opt-out of some email communications, such as emails related to services you requested, notices regarding the availability or maintenance of our Services, or legal notices.
Deleting Your Account: While we will be sad to see you go, you can delete your account by contacting our customer service team at info@RentalBeast.com. We may retain some of your Personal Information in our systems due to back-ups and archiving or for record-keeping purposes.
We will retain your Personal Information while you have an active account to use the Services and after the termination of your account, where required for record-keeping or legal purposes in accordance with our data retention policy. When we no longer have a legitimate purpose to retain your Personal Information, we will securely dispose of or anonymize your Personal Information.
Our Services are targeted to Users who are at least eighteen (18) years old. Rental Beast does not knowingly collect or store any Personal Information from or about persons under the age of eighteen (18). If we discover we have collected the Personal Information of someone under the age of 18, we will immediately delete it. If you believe a child is using the Services without parental consent, please contact us at info@RentalBeast.com.
Our Website may contain links to other websites. When you click on one of these links, you are navigating to another Website. We are not responsible, and do not accept liability, for the Personal Information collection and use practices of any Website controller to which we may link. Additionally, our affiliates may embed our Platform directly into their websites. We also do not have any responsibility of liability for the content on such affiliate websites. This Privacy Policy only applies to information collected through our Website and Services. We encourage you to read the privacy statements of these sites.
Rental Beast takes reasonable measures in order to safeguard Users' Personal Information. We have implemented reasonable physical, organisational, and technical security measures to protect your Personal Information during storage and transmission.
Payment information (such as credit card number) and other sensitive information of Users is protected using Secure Sockets Layer (SSL) software, which encrypts the aforementioned information when viewed online.
While on a secured page, such as our order form, the lock icon on the bottom of Web browsers becomes locked, confirming that the page is secure. Do not submit Personal Information on any pages where the lock icon is not closed or locked.
You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We recommend a strong password that you do not use with other services. We are not responsible for Personal Information transmitted to a third party as a result of incorrect contact details provided by you or on your behalf by a third party. If you believe your password has been compromised, please change your password immediately via the Rental Beast Website or contact us at info@RentalBeast.com for assistance.
You should be aware that no internet transmission is 100% secure, and we cannot fully guarantee the security of your Personal Information. We are not liable for any unauthorized disclosure of Personal Information beyond our reasonable control, including but not limited to intercepted transmissions or unauthorized acts of third parties. You provide Personal Information to us at your own risk.
We may update this Privacy Policy to reflect changes to our information practices. If we make material changes in our collection, use, or disclosure of your Personal Information, we will notify you and obtain your consent. We encourage you to periodically review this page for information on our privacy practices. We will update the Effective Date below when we make changes to this Privacy Policy.
If you have any questions or complaints regarding our information use, collection, or disclosure, or our privacy practices, please contact our Privacy Officer at:
Rental Beast, Inc.
222 Third Street, Suite 2240
Cambridge, MA 02142
Email - info@RentalBeast.com
Phone - (617) 623-5700
Attention: Privacy Officer
Effective Date of Policy: October 10th, 2023
